At Home lux Lifestyle, we value your trust and want you to shop with confidence. Our return policy is designed to ensure that you are fully satisfied with your purchase.
Eligibility for Returns
- Products can be returned within 7 days of purchase, provided they are in their original condition.
- Items must be unused, unwashed, and returned in the original packaging with all tags, manuals, or accessories included.
- Proof of purchase (receipt, order confirmation, or invoice) is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Personal care items (e.g., grooming tools, bedding once unsealed).
- Discounted or clearance items marked as “Final Sale.”
Damaged or Defective Products
- If you receive a damaged or faulty item, please notify us within 48 hours of delivery.
- We will arrange for an exchange or refund after verification.
Refunds & Exchanges
- Refunds will be processed within 7–14 business days after we receive and inspect the returned item.
- Depending on your preference, you can choose a refund, store credit, or exchange for another product.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
How to Initiate a Return
- Contact our customer service team via our what’s app numbers.
- Provide your order details and reason for return.
- Our team will guide you through the return or exchange process.
Our Promise
At Homelux Lifestyle, customer satisfaction is our top priority. We strive to provide high-quality products and seamless after-sales service so that your home and lifestyle experience with us remains stress-free.