(AKA: Don't Be THAT Customer – A Survival Guide)
By Wambui Mbuthi 4th Sept 2025
So, you’ve decided to upgrade your lifestyle with Homelux. Great choice. But before you transform your home into the next Pinterest-worthy palace, let's talk about **how to behave** like a civilized human when placing your order – especially when dealing with the true MVPs: the **customer care team**.
Step 1: Know What You Want
Before messaging Home lux like:
“Hi”
and then going silent for 2 hours…
Do a little homework. Have your cart, screenshots, dimensions, or even a detailed Pinterest board ready. Trust us, customer care is magical, but they can’t read your mind.
Step 2: Greet Like a Human, Not a Bot
Wrong:
"How much?"
Right:
"Hi there! I’m interested in the Home Luxe Coffee Table – could you assist me with pricing and availability, please?"
See the difference? One is a potential customer. The other is a burglar demanding furniture.
Step 3: Be Patient – Not Possessed
Look, the Home lux team isn’t powered by instant noodles.
Good service takes time. Quality checks, shipping confirmations, personalized attention – it's a process.
So, when you message at 8:01 AM and they reply at 8:04 AM, that’s not “too long.” That’s what we call “stellar response time.”
Keep your inner demon on a leash.
Step 4: Don’t Ask for Discounts Like You're on a Treasure Hunt
Asking:
“Can I get a discount?” 😏
Feels a bit like:
“Can I rob you politely?” 🏴☠️
Yes, sometimes there are promotions. Yes, you might score a deal. But Home lux is not running a charity auction. If you’re polite, they’ll guide you to the best offer without needing to haggle like you’re in a medieval bazaar.
Step 5: Confirm Your Order Like a Boss
Double-check everything.
✅ Color
✅ Size
✅ Delivery address
✅ Phone number
✅ The fact that your cat won’t chew it (optional, but nice)
This is not the time to "vibe it out." If you say “any color is fine,” and end up with neon orange chairs – **that’s on you, Picasso.**
Step 6: During Delivery, Be Civil – Not Suspicious
When the delivery guy calls you 3 times, don’t act like you’re being tracked by the FBI.
Answer. Be friendly. Maybe even offer them water if you’re feeling generous (or coffee if you’re feeling ✨extra✨).
Step 7: If You Have an Issue – Don’t Hulk Out
Got a broken part? Wrong item? Something missing?
Breathe.
Now message customer care with:
“Hi, I received my order today, but I noticed an issue with XYZ. Could you help me resolve this?”
NOT:
“WHAT IS THIS. YOU PEOPLE!!!” 😡🔥🔥🔥
You’ll be shocked how fast your issue gets fixed if you just stay calm and not write in all caps like you're auditioning for WWE.
Step 8: Leave a Review Like the Angel You Are 😇
If you loved it, say it!
If you *didn’t* love it, be constructive.
If you’re unsure, sleep on it – don’t vent your 3rd life crisis in a product review.
Final Thoughts
Ordering from Homelux Lifestyle should be *luxurious*, not *laborious*. Treat the customer care team like your chic home therapist: they're here to help, not absorb emotional damage. A little politeness, patience, and planning goes a long way – and who knows, you might just end up with the living room of your dreams AND good karma.