At Homelux Kenya, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns under the following conditions.
You have 2 days from the date of delivery to initiate a return. To be eligible, items must be unused, in their original packaging, and accompanied by a valid receipt or proof of purchase. Return shipping costs are the responsibility of the customer.
The following items are not eligible for return: bedding and duvets, personal care products, and items purchased on sale or as part of a promotion.
To initiate a return, contact us at sales@homeluxkenya.com with your order number and reason for return. Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7 business days.
For any questions, visit us at Hazina Trade Centre, Monrovia Street, Mezzanine 2, Nairobi CBD or email sales@homeluxkenya.com.